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Posted by Ageohagen on 7/27/2009
My 90-year old father was hospitalized on the Cardiac Ward (2nd floor, Room 1215) for pacemaker placement and required an overnight stay On July 24, 2009. Due to his age, we somewhat concerned about the procedure, however, all went well, and we are eternally grateful to the entire staff for everything that was done for him. We were amazed by the "Room Service" Menu for his meals. His gourmet meals arrived promptly, and professionally delivered by staff dressed in black slacks & vest with white shirts. Housekeeping Staff was courteous, requesting to enter and service room and then thanking us upon departure. We established a rapport with the Nursing staff, and I am pleased to name the ones that I remember, i.e., Allyson, Brittany, Amy, and Kathy(I belive she is the Cardiac NP). Thanks from the bottom of my (our) hearts for everything that you did to care for my father, as well as encouraging words that helped to put our minds at ease. If I forgot someone, please know that I only forgot your name, not your gracious service. The Team work was highly evident, and everyone performed their duties with a passion. Many thanks again. Toni (daughter from California)
Posted by kathystand on 8/11/2008
My son is in Arizona for college, on July 31st he went to Banner Estrella Hosp. with severe rt sd pain and vomitting. He sat in ER waiting room for several hours with out any help when the pain lightened he left the waiting room since he was getting no help. On Friday Aug. 1st he returned to the ER with same sysmptoms at about 9:30 pm and at 3:30am now in his 2nd waiting room someone called me to get my guarantor infomation. At approx 4:30 he called me and he had is blood taken and a HEP LOCK placed and a CT scan and was in his 3rd waiting room. He started feeling VERY ill and was told by the man at the front desk that no one could help him untill "his name" came up on the comp. At 6:30 am my son called me and told me that the DR. told him sometime in the last few hours ( probably while in one of those waiting rooms) he had passed a KIDNEY STONE! He was then given pain meds and sent home. Now not even 2 weeks later HE has recieved 2 bill for payment. Remember I said at 3:30 in the am I gave them MY address in Texas to bill, he is a college student and I have the insurance. I am very glad that he wasn't more serious than he was because he could have passed out before "his name came up on the comp.) I will be looking for a much more patient freindly hosp. for him to go to for future care. I accually work for a hosp. in Texas and we would NEVER leave our patients in the lobby for 8 hours and hearded them from waiting room to waiting room only then to be sent home with pain meds.